Privacy Policy

Last updated: 10 January 2026

Website: autoriven.eu

This Privacy Policy explains how AutoZ Sp. z o.o., operating under the trade name AutoRiven, collects, uses, and protects personal data of users who visit autoriven.eu, contact customer support, or purchase products through the platform.

Data controller

Legal entity: AutoZ Sp. z o.o.

Trade name: AutoRiven

EU VAT ID: PL5213955814

Registered address: Bartycka 22B/21A, 00-716 Warsaw, Poland

Email: info@autoriven.eu

WhatsApp: +48 45 309 41 74

AutoZ Sp. z o.o. is the data controller under the EU General Data Protection Regulation (GDPR).

Scope

This Policy applies to personal data collected when a user:

• visits autoriven.eu
• places an order
• contacts AutoRiven via email, WhatsApp, or the contact form
• uses the services provided through the website

Types of data we collect

We only collect data necessary for order processing and customer support.

A) Data provided directly by the user

• full name
• shipping and billing address
• email address
• phone number
• company details and VAT ID (for business customers)
• communications sent via email, WhatsApp, or contact forms
• information voluntarily provided (e.g., VIN, OEM code, support requests)

B) Payment data

Payments are processed by certified third-party providers (Stripe and PayPal). AutoRiven does not store or have access to full card details or bank account details.

Payment providers may process:

• cardholder/account holder name
• transaction identifiers
• payment status

C) Data collected automatically

When browsing the website, technical and statistical data may be collected, including:

• IP address (in anonymized form)
• device type, browser, and operating system
• website usage data (pages visited, session duration, general interactions)
• technical and analytics cookies (subject to consent where applicable)

Purposes of processing

Personal data is processed only for lawful purposes, including:

• order processing and fulfillment
• invoicing and accounting/tax compliance
• shipping and delivery
• customer support and request handling
• compatibility checks when the user provides a VIN or OEM code
• improving website performance and user experience
• meeting legal obligations
• sending marketing communications only with explicit consent

Legal basis

We process personal data under GDPR Article 6 based on:

• performance of a contract (order management and delivery)
• legal obligations (invoicing, accounting, tax compliance)
• user consent (newsletter and marketing communications)
• legitimate interest (security, fraud prevention, customer support, website improvement)

Data retention

We retain personal data only for as long as necessary:

• order and invoicing data: up to 5 years (tax and accounting obligations)
• customer support communications: up to 12 months
• marketing data: until consent is withdrawn

Data sharing

Personal data may be shared only with GDPR-compliant third parties when necessary, such as:

• couriers and logistics services (e.g., FedEx, UPS, DHL, DPD, GLS, Raben, Hellmann, Geodis, AmberExpress)
• payment providers (Stripe, PayPal)
• hosting and infrastructure providers

AutoRiven does not sell, rent, or trade personal data for commercial purposes.

Cookies and analytics

The website uses essential cookies and, with consent, analytics cookies to improve performance and analyze website usage. Details are available in the Cookie Policy.

Your rights (GDPR)

You have the right to:

• access your personal data
• request correction or updates
• request deletion (“right to be forgotten”)
• restrict or object to processing
• request data portability
• withdraw consent at any time

To exercise your rights, contact info@autoriven.eu. You also have the right to lodge a complaint with your local data protection authority.

Data security

AutoRiven applies appropriate technical and organizational measures, including:

• SSL encryption
• secured infrastructure
• restricted access to authorized personnel
• internal security procedures

International transfers

If personal data is processed outside the European Union, transfers will occur only with appropriate safeguards under GDPR (e.g., Standard Contractual Clauses).

Newsletter

Newsletter subscription is optional. You can unsubscribe at any time using the link in each email or by contacting AutoRiven.

Updates to this Policy

This Policy may be updated periodically. The latest version will always be available on this page with the updated date.

Contact

For privacy-related questions or requests:

AutoZ Sp. z o.o. / AutoRiven

Address: Bartycka 22B/21A, 00-716 Warsaw, Poland

Email: info@autoriven.eu

WhatsApp: +48 45 309 41 74