Shipping Information

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Shipping Information

AutoRiven offers secure, trackable, and reliable shipping for used OEM car parts to most international destinations. Every order is handled by AutoRiven, and we remain responsible for delivery and customer support.

Shipping policy

All orders:

are processed within 1–2 business days after payment confirmation
may be shipped directly from the supplier to the customer, depending on the type of product
are typically delivered within 2–10 business days, depending on the destination
always include a tracking number, sent by email

Couriers we use

We use recognized international couriers, selected based on destination, weight, and parcel size.

Standard shipments

FedEx
UPS
DHL
DPD
GLS

Heavy or bulky shipments (mainly Europe)

Raben
Hellmann
AmberExpress
Geodis

Tracking details are sent as soon as the shipment is handed over to the courier.

Express shipping (FedEx Express)

For urgent orders, where available, you can select FedEx Express at checkout. Express orders placed by 09:00 (Poland time zone) are typically:

processed the same business day
delivered within 24–72 hours, depending on destination

Packaging and damage claims

Parts are packaged appropriately to reduce the risk of damage in transit.

If the parcel arrives visibly damaged:

ask the courier to mark it as “Accepted with reservation”, or
refuse delivery and contact us immediately

Any damage must be reported within 24 hours to info@autoriven.eu, including clear photos of the parcel and the item.

If the parcel is accepted without reservation, it may not be possible to open a claim with the courier.

Split shipments

If an order contains multiple items, it may be shipped in separate parcels. In that case, each shipment will have its own tracking number.

Customs and international shipping

For deliveries outside the European Union, customs procedures, duties, or import taxes may apply:

any duties and taxes are the customer’s responsibility
delivery times may vary due to customs inspections

AutoRiven is not responsible for:

delays caused by customs authorities
local storage fees
import duties or taxes

Shipping costs

Shipping costs depend on:

destination country
parcel weight and dimensions
shipping type (standard or express)

Rates are calculated automatically at checkout based on current courier pricing.

Tracking and delivery confirmation

After shipping, you will receive:

a tracking link by email
any courier updates (if available)

You can track your shipment anytime via the courier’s website or by contacting us.

Delayed or lost shipments

If a shipment appears delayed:

check the courier tracking page
if there are no updates for 7 business days, contact us

We will open an investigation with the courier and keep you updated until resolution.

Contact

For shipping questions:

Email: info@autoriven.eu

WhatsApp: +48 45 309 41 74

Hours: Monday–Friday, 09:00–16:00 (Poland time zone)