Track your order
Every AutoRiven shipment includes a tracking number and the courier name, so you can follow delivery from dispatch to arrival. Tracking is managed directly by the courier and updates in real time.
Check your email for tracking details
When your order is prepared and shipped, you’ll receive an automated email from info@autoriven.eu with:
- tracking number
- courier name (FedEx, UPS, DHL, DPD, GLS, Raben, Hellmann, Geodis, etc.)
- direct tracking link (if available)
If you can’t find the email:
- check Spam or Promotions
- search your inbox (e.g., “AutoRiven” or “tracking”)
If you still can’t find it, contact us and include your order number.
Track your parcel online
You can track your shipment in two ways.
Option A – Courier’s official website
Go to the courier website listed in the email and enter your tracking number:
- FedEx – fedex.com
- UPS – ups.com
- DHL – dhl.com
- DPD – dpd.com
- GLS – gls-group.com
- Raben / Hellmann / Geodis – via their official portals
Option B – Universal tracking platform
You can also use a multi-courier platform like Ship24. Enter your tracking number and select the courier shown in the email.
Estimated delivery times
Typical delivery times for AutoRiven orders are:
- Europe: 2–6 business days
- Non-EU / International: 5–10 business days
If tracking doesn’t update for a few days, check the last courier status. If there are no updates after 5–7 business days, contact us.
Tracking issues?
Contact us if:
- the tracking link doesn’t work
- the tracking number isn’t recognized
- there are no updates after 7 business days
To help us assist you faster, include:
- order number
- tracking number (if available)
- courier name
Contact
Email: info@autoriven.eu
WhatsApp: +48 45 309 41 74
Important notes
- Tracking may take 24–48 hours to activate after dispatch, depending on the courier
- If your order contains multiple items, they may ship separately with different tracking numbers
- Delivery address changes are not possible after dispatch
- If the parcel arrives damaged, ask the courier to mark it as “Accepted with reservation” before signing and contact us immediately
- Customer support is available Monday–Friday, 09:00–16:00 (Poland time zone).